Advanced XRF Equipment and Solutions

F.A.Q.

• Warranty and Service

  You have chosen an XRF spectrometer or an ELVATECH analyzer, which means that most likely you will not need the information presented in this section. However, even the most reliable equipment may require service.
  
    ELVATECH provides warranty and post-warranty maintenance of XRF spectrometers and analyzers at the company's service center in Kyiv, at authorized service centers of our representatives in dozens of countries on all continents, as well as at three global service centers in Europe, Asia and America.
  
    The concept of service from Elvatech is that the maintenance and repair of our XRF spectrometers is not the center of the company's income, but a loyalty program for our customers. Service is carried out quickly, efficiently and on a non-profit basis. This approach greatly reduces the cost of using our XRF spectrometers and analyzers and provides maximum comfort for our customers.

• Payment and Delivery

  ELVATECH delivers its products, XRF spectrometers and analyzers, to customers from all over the world. Delivery is carried out by courier services both directly from our enterprise on the terms of CPT, Incoterms 2020, and through a network of representative offices located in many countries on all continents on the terms of DDP.
  
    The delivery time is from one to four weeks and depends on the type of spectrometer, the required calibrations and the availability of finished instruments in stock.
  
    The equipment is usually delivered after receiving 100% payment to our bank account. For regular partners and dealers, individual payment terms are provided.